Customer Solutions, Sales Support

WHO WE ARE

Our Power, Your Possibilities

At TransAlta, we don’t just generate electricity-we generate opportunity.  As one of Canada’s largest publicly traded power generators, we’ve been powering communities for over 100 years across Canada, the U.S., and Australia.  Our diverse energy portfolio and passionate team are driving the transition to a cleaner, more sustainable future.

We believe in the power of purpose, the strength of collaboration, and the value of continuous learning.  If you’re ready to make a real impact in a dynamic industry, you bring the energy - we’ll provide the platform.

ABOUT THE ROLE

TransAlta is looking for a Sales Support, Customer Solutions role to play a key part in enabling the success of our Customer Solutions team within a multi-commodity energy sales environment.  This role provides operational, administrative, and customer focused support. This position works closely with Sales, Credit, Operations, and other internal stakeholders to ensure customer transactions are executed accurately, efficiently, and in alignment with business and compliance requirements.

This role is wells suited for someone who enjoys working behind the scenes to support sales activities, values accuracy and organization, and takes pride in delivering a strong customer experience. You’ll be part of a collaborative team environment where attention to detail, clear communication, and proactive problem solving are essential to supporting customer solutions across a dynamic and fast paced business.

This role is based out of our office in Calgary head office.  This is a full-time, office-based role with the flexibility of a hybrid work schedule.

A DAY IN THE LIFE

• Support the Customer Solutions sales team by coordinating day-to-day administrative and operational activities that enable successful customer transactions
• Act as a key point of contact for internal teams and customers, responding to inquiries and ensuring timely follow up
• Assist with the preparation, review, and tracking of customer contracts, pricing details, and supporting documentation
• Maintain accurate customer, contract, and sales data within internal systems and tools
• Collaborate with Sales, Credit, Operations, and other stakeholders to ensure customer solutions are executed accurately and efficiently
• Proactively identify issues or gaps in information and work with the appropriate teams to resolve them
• Help manage multiple priorities and deadlines in a fast paced, customer focused environment
• Contribute to continuous improvement by suggesting process enhancements that improve efficiency and the customer experience
• Assist with RFP preparation for large aggregations including data preparation, contracts and other organizational tasks

ABOUT YOU

• You have a minimum of five years of professional experience within a multi-commodity energy sales environment is desirable
• You ideally have a background dealing with larger commercial & industrial customers
• You have an understanding of standard electricity and natural gas products and various customer profiles
• You have experience in sales support, customer service, administration, or a similar customer facing or operational role
• You bring strong communication skills and are comfortable working with a variety of internal stakeholders and customers
• You are highly organized, detail oriented, and able to manage multiple tasks at once without losing accuracy
• You take a proactive, solutions focused approach and enjoy supporting others to achieve shared goals
• You are comfortable working with systems, databases, and Microsoft Office tools
• You thrive in a collaborative team environment and value building positive working relationships
• You demonstrate professionalism, accountability, and a strong commitment to service excellence
• You are adaptable and comfortable working in a dynamic business environment with changing priorities

THE PERKS

• Competitive salary
• Annual and long-term incentives available for select roles
• Company-matching pension plan
• Flexible health benefits for you and your family
• Generous vacation and personal days
• Learning and development programs
• Employee recognition and rewards
• Annual wellness allowance

Explore our Employee Experience Booklet on our Careers site to see how we support your growth and wellbeing www.transalta.com/careers

OUR CULTURE

At TransAlta, we’re driven by a Culture of Results, Learning, and Purpose. We prioritize psychological safety, wellbeing, inclusion, and belonging - creating a space where everyone can thrive. We believe that diverse perspectives drive innovation and progress, and we’re committed to building a workplace where you can be your authentic self.

Ready to Power Up With Us? Excited about this role but don’t meet every single requirement? We still encourage you to apply.  Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification. You might just be the candidate we are looking for.

WHAT TO EXPECT

The successful candidate may be required to complete background checks appropriate to the role and may include criminal record, education and employment verification or credit checks.  ‘Safety sensitive positions’ will be required to complete pre-employment testing.

Due to the high volume of applications we receive, only those progressing will be contacted.